How can we help?

Scan your cafe's QR code or find the cafe on Bisserv. Add items, choose delivery, pickup or dine-in at checkout, sign in with your mobile number and the code we send by SMS, and place the order.

You pay the cafe when you get your order, by cash or card, the ways the cafe accepts. If the rider brings cash change, the rider app shows them how much.

On the order page that opens after you order. It updates by itself: accepted, ready, on the way, at your door, delivered. You can also turn on browser notifications. Find past orders in My account → My orders.

Each cafe sets its own: free close to the cafe, a small fee further out, up to the furthest it delivers. You see the fee on the map before you order. The fee goes to the cafe.

Call the cafe from the order page. The cafe is responsible for late, wrong or missing items. You can also leave a review after the order is finished.

Cafes set their own hours and can be busy or closed. “Opening soon” means the cafe is still being set up on Bisserv.

No. You only get the sign-in code by SMS. Your order updates show live on the order page, and you can turn on browser notifications if you like.

Ask your Bisserv contact. They make a new one-time password for you and you are signed out everywhere for safety.

Keep the cafe portal open on the tablet and tap anywhere once after signing in, so the browser allows sound. Check the sound button at the top is on.

Cafe portal → Riders → Add a rider. They get a 4-digit PIN. Give it to them yourself; they sign in at the rider app.

Use Busy (longer times) or Closed at the top of the cafe portal. Opening hours and prayer mode are in Opening hours.

Cafe portal → QR codes. Upload your logo, then download or print the counter QR and table QRs.

Open the rider app and use your mobile number and the PIN your cafe gave you. Go Online to receive jobs.

That's fine. When you complete the delivery, choose Card machine. The app records how they really paid.

Hand it to the cafe at the end of your shift. The cafe confirms it in their portal and your "Cash to hand in" goes to zero.